FAQs

What conditions can SASAdoctor diagnose and treat online?

Our physicians and Clinical Officers via video can diagnose many common ailments including but not limited to abrasions, acne, allergies, bacterial vaginosis, bites and stings, body aches, bronchitis, bruises, cough, dehydration, diarrhea, earache, erectile dysfunction, fever, flu, frostbite, headaches and migraines, hives, insomnia, itchy eyes, lice, medication refills, mild lacerations, nasal congestion, nausea, pinkeye, respiratory infections, sexually transmitted infections, sick notes for work or school, sinus infections, skin infections, sore throat, sprains and strains, travel medications, urinary tract infections, vomiting, yeast infections.

Is Your Service covered by Medical Insurance?

Yes, our service is covered by most Kenyan insurance companies. We are working with Kenyan insurance companies to provide direct billing. This feature will be available shortly. In the meantime, please use the invoice from the App to submit to your insurance company for reimbursement.

What is SASAdoctor and How does it work?

SASAdoctor uses an Android mobile App to allow people via video to see a Kenyan licensed physician or Clinical Officer online right away, twenty-four hours a day, seven days a week. No need to take time off work and travel long distances and then spend hours in a waiting room to see a doctor. SASAdoctor can provide you with a prescription, sick note, or a diagnosis for your symptoms all online. We can also provide specialist referrals and order tests. Once your consultation ends, you’ll get a summary of your diagnosis and visit details that will remain on your phone. All your medical information will be available on your phone.Simply download the Android App and register yourself and your family. Remember the first visit is always free.

How do I get the medications prescribed?

Our physicians can prescribe medications online during your consultation. Your prescription will be on your mobile App. Once you accept a prescription, you’ll have the option to pick it up from a pharmacy of your choice or we can recommend a pharmacy

Is my health information private?

Please see our Privacy Policy. We use security infrastructure and have policies around the use and sharing of data to ensure your personal information is private and secure. Every consultation on SASAdoctor is provided by a Kenyan licensed Clinical Officer or physician who is required by their licensing authorities to maintain your confidentiality. You have full control and ownership over your personal health information always, and only you decide how you want to share it.

Is online healthcare safe?

Yes. Telemedicine is safe and effective, and it’s changing the way in which we experience healthcare. Telemedicine is becoming popular all over the world. More than 50% of diagnoses listed above can be made safely without a hands-on examination. More than 90% of patients say they are satisfied receiving healthcare online and would use it again.

Can I use SASAdoctor when I am out of the country?

Yes. SASAdoctor services provided by Kenya licensed Clinical Officers and physicians are available wherever the SASAdoctor App can be downloaded. Please note, Kenyan licensed physicians can only provide limited services for non-Kenyan residents and visitors.

How is payment taken?

We accept mobile money and all credit cards. Shortly, we will be able to direct bill your insurance company.For membership purchases, you will be charged six months in advance.

Can I request a specific doctor on SASAdoctor?

Yes, we will have doctors on line available immediately. You will also be able to schedule a specific doctor based on the doctor’s schedule.

Is there a limit to what doctors can do on SASAdoctor?

SASAdoctor is not intended for medical emergencies. If you believe you are experiencing an emergency, please go to the nearest hospital emergency.

How much do you charge?

We offer simple Pay as You Go plans and monthly Membership Plans for both Clinical Officers (CO) and Physicians (DR):

Clinical Officers
495Ksh Monday to Friday 8am to 6pm EAT
595Ksh Monday to Friday 6:01pm to Midnight and Weekends & Holidays 8am to Midnight EAT
695Ksh Midnight to 7:59am EAT

Physicians
795Ksh Monday to Friday 8am to 6pm EAT
895Ksh Monday to Friday 6:01pm to Midnight and Weekends & Holidays 8am to Midnight EAT
995Ksh Midnight to 7:59am EAT
In addition, we offer annual memberships that give you access to unlimited visits, so you can enjoy the peace of mind of having a doctor on call 24/7/365:

Membership Plans
995Ksh per month for Personal Memberships (unlimited visits for you with the lowest cost CO online)
1,995Ksh per month for Family Memberships (unlimited visits for you and all your family members under the age of 18 with the lowest cost CO online)
Memberships must be paid six months in advance.

Personal Medical Record
100Ksh to upload your medical tests to your personal medical record on your App. Fee is waived for first 5 uploads.
No fee for Members.